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Search: subject:"Performance control matrix"
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performance control matrix
3
Dienstleistungsqualität
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Performance measurement
2
Performance-Messung
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Quality management
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Qualitätsmanagement
2
Service quality
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Appropriate performance zone (APZ)
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Performance control matrix
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Taiwan
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customer pyramid
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customer relationship management
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customer satisfaction
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failure mode and effects analysis (FMEA)
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importance satisfaction mode
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service strategy
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total quality management (TQM)
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Chen, Shun-Hsing
2
Chen, Fei-Yun
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Chen, Shuh-hsing
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Chen, Shun-hsing
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International journal of production research
1
International journal of services technology and management
1
Quality & Quantity: International Journal of Methodology
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The international journal of human resource management
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ECONIS (ZBW)
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RePEc
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Application of importance and satisfaction indicators for service quality imporvement of customer satisfaction
Chen, Fei-Yun
;
Chen, Shun-Hsing
- In:
International journal of services technology and management
20
(
2014
)
1/2/3
,
pp. 108-122
Persistent link: https://www.econbiz.de/10010505378
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2
Devising appropriate service strategies for customers of different value : an integrated assessment model for the banking industry
Chen, Shuh-hsing
- In:
The international journal of human resource management
24
(
2013
)
21
,
pp. 3939-3956
Persistent link: https://www.econbiz.de/10010221746
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3
Integrated analysis of the performance of TQM tools and techniques : a case study in the Taiwanese motor industry
Chen, Shun-hsing
- In:
International journal of production research
51
(
2013
)
4
,
pp. 1072-1083
Persistent link: https://www.econbiz.de/10009689238
Saved in:
4
A performance matrix for strategies to improve satisfaction among faculty members in higher education
Chen, Shun-Hsing
- In:
Quality & Quantity: International Journal of Methodology
45
(
2011
)
1
,
pp. 75-89
Persistent link: https://www.econbiz.de/10009396679
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