Purpose The article “Culture shocks” in inter-cultural service encounters was published in 1999. The purpose of this paper is to analyze how the scientific discussion about this issue has developed and which open research questions are still awaiting solutions. Design/methodology/approach...

The purpose of this study was to identify problems and weaknesses existing in the Korean hospitality industry by examining some key financial ratios in comparison with those of its U.S. peer. Using the 2006 financial data of 194 Korean hospitality firms and 80 U.S. hospitality firms, 13...