We examine the effect of personal, two-way communication on the payment behavior of delinquent borrowers. Borrowers who speak with a randomly assigned bank agent are significantly more likely to successfully resolve the delinquency relative to borrowers who do not speak with a bank agent. Call...

Aim: Research on supply chain disruptions is most commonly conducted on the inter-organizational level of analysis. Although personal relationships in business-to-business relationships are generally considered important, the role of personal relationships during supply chain disruptions has...

Aim: Research on supply chain disruptions is most commonly conducted on the inter-organizational level of analysis. Although personal relationships in business-to-business relationships are generally considered important, the role of personal relationships during supply chain disruptions has...

We examine the effect of personal, two-way communication on the payment behavior of delinquent borrowers. Borrowers who speak with a randomly assigned bank agent are significantly more likely to successfully resolve the delinquency relative to borrowers who do not speak with a bank agent. Call...

Purpose – Collaborative writing is an interactive process. It saves time and energy, and it integrates the knowledge of multiple writers. Wiki is a platform for collaborative writing in the Web 2.0 era. This paper's aim is to focus on the many benefits of wikis. Design/methodology/approach –...