physician. We combine insurance claims data with web-scraped physician reviews and highlight a substantial care-gap resulting … from a physician's retirement. We then show that online physician reviews reduce this gap and help patients find a new … physician reviews, but are not found for patients of nonretiring physicians. By reducing interruptions in care, reviews can …

physician. We combine insurance claims data with web-scraped physician reviews and highlight a substantial care-gap resulting … from a physician’s retirement. We then show that online physician reviews reduce this gap and help patients find a new … physician reviews, but are not found for patients of nonretiring physicians. By reducing interruptions in care, reviews can …