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Don't give me just positive feedback : how positive and negative feedback can increase feedback-based goal setting and proactive customer service behavior
Mengüç, Bülent
;
Auh, Seigyoung
;
Ang, Dionysius
; …
- In:
Journal of the Academy of Marketing Science
52
(
2024
)
6
,
pp. 1608-1626
Persistent link: https://www.econbiz.de/10015192944
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