In present research, the authors examined how social media influencers affect the overall sentiment of a topic. To this end, they utilized supervised machine learning approach to develop SentiRobo for measuring the sentiment score of social media content. In the next stage, they studied social...

Raw materials and products are moved and created globally through complex supply chains. Within those supply chains, logistics is what enables the goods to move through distribution and to the end consumer. This is what motivates the researchers to examine the logistics portion of the supply...

This article is in the context of a call centre whose agents possess a heterogeneous skillset. The significant challenge for such a call centre would be skills based call routing: to match an inbound customer call to a call centre agent possessing the relevant skillset. This article will present...

The need of faster life has caused the exponential growth in No. of vehicles on streets. The adverse effects include frequent traffic congestion, less time efficiency, unnecessary fuel consumption, pollution, accidents, etc. One of most important solution for resolving these problems is...