Purpose Competitor analysis is a key component in operations management. Most business decisions are rooted in the analysis of rival products inferred from market structure. Relative to more traditional competitor analysis methods, the purpose of this paper is to provide operations managers with...

Purpose The purpose of this paper is to explore and describe research presented in the International Journal of Quality & Reliability Management ( IJQRM ), thereby creating an increased understanding of how the areas of research have evolved through the years. An additional purpose is to show...