TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- CONTENTS -- INTRODUCTION -- PART I PROBLEM SOLVING AND DECISION MAKING -- THE … PROBLEM -- CONSUMER TECH PROBLEM-YOUR TEAM'S RESPONSE -- PROBLEM-SOLVING METHODOLOGY -- PROBLEM-SOLVING …/DECISION-MAKING OUTLINE -- SAMPLE PROBLEM-SOLVING/DECISION-MAKING OUTLINE -- OVERVIEW CHECKLIST -- PART III COMMUNICATION DYNAMICS …