Finds that, in work with managers and facilitators, problems with colleagues, bosses and subordinates are among the most frequently mentioned sources of difficulty. Apart from the anguish which is often involved, failure to work well with conflict and to welcome and harness diversity can sap...

Today, learning styles have gained awareness in managerial circles. To trainers, a knowledge of learning styles can help to structure their programmes and teaching methods to maximize learning. Focuses on the learning styles of learners. The aim is to understand from the heterogeneous mix of...

Offers a postmodern, deconstructive analysis of total quality management (TQM) theory and practice. Problematizing TQM, uncovers unchallenged assumptions and implicit power relations cloaked by management science′s veil of objectivity and value‐neutrality. Tracing these assumptions and power...

Looks at one company′s attempt to avoid the pitfalls arising in the first two years of TQM introduction, especially when operating a multi‐site, multinational company. Discusses the company and its reasons for introducing TQM. Reflects on the lessons learned and concentrates on specific...