This paper attempts to understand the policy making process in Bolivia. At first in relation to its dynamic, i.e. regarding its constituent stages, the stakeholders, the role of context and the level of institutionalization. Secondly, it is to see what role plays Evidence Based Research in this...

The purpose of this paper is to develop a conceptual framework of service system design by using TRIZ and tools. When reviewing the past literatures in the field of TRIZ solving processes, it was found that there were several drawbacks in the TRIZ solving processes which were: 1) the TIRZ...

Purpose – The purpose of this paper is to describe in detail the recent curriculum reform at UC Berkeley's Haas School of Business and outline the process followed to achieve it and lessons learned. Design/methodology/approach – This is a case study. It aims in particular to clarify the...

Establishes whether e‐mail overload exists in the UK workplace through a series of in‐depth interviews. Evaluates the use of e‐mail and attitudes towards its use in a business environment. Concludes that e‐mail has recently penetrated into organisations as a business communication tool...

Juran defined the basic quality problem as “to strike the optimum balance between cost of quality and value of quality for each quality characteristic and to do so in the lower levels of organisation”, explaining that increased conformance reduces the losses which are due to defectives but...

A personal view of the ex‐editor of Guardian Unlimited and acknowledged new media expert on the problems of managing and juggling the digital information flow in the workplace. Considers the sheer speed at which we are expected to work in cyberspace. The benefits and problems associated with...

This paper examines the limits of pragmatism in strategy formulation in the new, knowledge‐rich economy. By tracing the history of pragmatism in social and management thought, and assessing the commonalties and complementarities between a firm’s vision and mission, we explore the possibility...

This article investigates managerial problems in Kuwait. A total of 762 managers participated in the study. Managers perceived that the most important problems are: primacy of personal relationships over work relationships, favoritism and personal loyalty at work, subjectivity in evaluation and...