Purpose – The paper aims to present the design rationale, the structure and the use of a web‐based information systems framework for collaborative business process modelling. Design/methodology/approach – By viewing process modelling as a “problematic situation” that entails a...

Purpose – This paper aims to promote better understanding of how the internet is used as part of crisis communication. Design/methodology/approach – The internet may be changing the way PR operates in a crisis. It has been reported that the web has a significant role in disseminating...