Purpose – To share the views and experiences of a chief executive with a reputation for troubleshooting expertise. Design/methodology/approach – The paper is an interview with Pierre Yves Gerbeau, who was, until January 2001, CEO and board director of the much criticized New Millennium...

The purpose of this article is to outline the core principles of Integrative Improvement (II) in comparison with current development approaches, describe key features of II and briefly comment on II in relation to the Sustainable Livelihoods (SL) approach of the United Kingdom Department for...

Purpose – Knowledge management (KM) as a field has been characterized by great confusion about its conceptual foundations and scope, much to the detriment of assessments of its impact and track record. The purpose of this paper is to contribute toward defining the scope of KM and ending the...

Purpose – The study investigated the impact of theory of constraints (TOC), a change methodology previously employed in the private sector and now adapted to the health sector, on three NHS Trust departments, Neurosurgery, Eyes and ENT, especially in relation to reducing waiting lists in the...

Purpose – To exploit the main implications of the revised series of quality assurance standards ISO 9000:2000 for the certified organisations. The paper aims to identify the anticipated benefits of the changes in the series, as well as the main barriers and pitfalls that may deprive...