Argues that with increasing global competition it has become of utmost importance for organizations to address business issues creatively. Creativity is best defined as the degree to which an employee demonstrates new ideas or applications for activities and solutions at work. Risk taking is an...

Examines the relative importance of service recovery in determining overall satisfaction and behavioral intentions. Recommendations include suggestions for implementing a service recovery program and for encouraging dissatisfied customers to complain.

The evolving nature of auditing requires that we, as practitioners, frequently review what we do and why we do it. Only by doing so do we prepare ourselves for the next generation of problems, and the solutions we must find. Never has a business environment changed as rapidly as ow. Revisions...

It is helpful to consider the mind and the computer as two separate information domains. Each has a separate system of rules that guide behavior. The interaction between the two is characterized as an interplay between rule systems. In this view, there should be interactions which are optimal...

Sets out the recent history of budget reform in Sweden and offers a brief assessment of the progress made to date. It is now ten years since the Swedish Government began its initial trials of a three‐year budget cycle intended to provide for a longer‐term perspective in the financing of the...