Draws on a large group of research projects on the management use of information systems in the British National Health Service. Argues that information systems are just one part of the system of information by which the manager knows what is going on, and within which he or she constructs...

Identifies potential barriers and problems involved in carrying out a quality costing evaluation. Examines the reasons for quality costing and what kind of costing systems needs to be set up. Provides a case study of one organization′s quality costing evaluation, which has been correctly...