de Aguiar, Dimas Campos; Salomon, Valério Antonio Pamplona - In: International Journal of Quality & Reliability Management 32 (2015) 6, pp. 589-602
concepts of process approach defined by ISO 9001. Findings – Even written in a form similar to a script, the application of … understand their causes and effects, just as are the sequences of inputs and outputs in the definition of the process approach …