An understanding of processes is essential before statistical tools such as statistical process control (SPC) and design of experiments (DOE) can be properly applied. Both SPC and DOE have greater potential application outside their traditional routes. There is evidence that this is beginning to...

Suggests that successful TQM initiatives are frequently spurred by “stretch” goals created by benchmarking an organization’s performance and practices with others. Differentiates results and process‐driven benchmarking. Explains how TQM and benchmarking link with the philosophy of...

The quality function deployment (QFD) theory focuses on customer needs and expectations and methodically deploys them through product design, parts selection, process planning and production planning, leading to shorter design times and more customer‐oriented products. It is demonstrated that...

Control charts and process capability calculations remain fundamental techniques for statistical process control. However, it has long been realized that the accuracy of these calculations can be significantly affected when sampling from a non‐Gaussian population. Many quality practitioners...

An interpretative chart is proposed on several levels, which on the one hand acts as a key to the actions aimed at revision of simultaneous design criteria, and on the other is a methodological indication of how to articulate simultaneous actions on the product and the process. For each level...

Examines the quality improvement process and how it is applied to individual business activities. Illustrates two examples of designing quality into a company. Recommends designing the right quality process tailored to meet an organisation′s culture, customs, personality, and attitudes, based...