Purpose – Requirements engineering (RE) and process improvement has been identified as one of the key factors for improving software quality. Despite this, little scholarly work has been done on developing ways to improve the RE process. The situation of RE and process improvement is even...

Purpose – Process improvement is a fundamental activity of the business process management (BPM) lifecycle. However, practitioners still lack concrete guidance and adequate objectives for process improvement. Moreover, improvement projects typically tie up considerable amounts of capital and...

It is a typical scenario that many organisations have their business processes specified independently of their business obligations (which includes contractual obligations to business partners, as well as obligations a business has to fulfil against regulations and industry standards). This is...