Ruivo, Pedro; Oliveira, Tiago; Mestre, André - In: Industrial Management & Data Systems 117 (2017) 8, pp. 1612-1631
and measured by their impact on business value, having in consideration the moderation of system and process integration … significant but has a positive and significant impact on business value. For process integration, the study finds that it is … effects of system and process integration are important variables for understanding the joint business value of ERP and CRM …