Purpose – The purpose of this paper is to seek effective measurement methods that reflect the real value of process capital. Design/methodology/approach – From a system model perspective, the authors refined the existing knowledge of process measurement by distinguishing three kinds of...

Mixed refrigerant (MR) systems are used in many industrial applications because of their high energy efficiency, compact design and energy-efficient heat transfer compared to other processes operating with pure refrigerants. The performance of MR systems depends strongly on the optimum...

Service skill definitions have been over-extended, by equating compliance with skill, and underdeveloped, by not recognising service jobs' invisible social and organisational aspects. Existing approaches to determining service skill levels draw on occupational qualifications and capacity for...

The demand for knowledge management is increasing because knowledge is an important and essential resource for sustaining competitiveness. We report a system to support knowledge asset reuse. Incorporating work breakdown structure-based project management, workflow management, and a document...