It is essential to innovate and improve service levels by predicting possible process outcomes due to the growth of online service providers. This study estimates the customer satisfaction level based on customer experience analysis. In doing so, we answer recent calls for research about a more...

The public sector has many challenges when improving business processes. One of those challenges is managing the projects’ success by considering the context and constraints of public management and business process management (BPM). Moreover, the importance of the elements that will drive...

Private Hochschulen und Universitäten wie zum Beispiel die DTMD University, zertifiziert (DeuZert) und akkreditiert (AHPGS, ASCB), gegründet 2017 mit Sitz im Schloss Wiltz in Luxemburg, passen ihre berufsbegleitende postgraduale Aus- und Weiterbildung an den Anfang 2020 geltenden Standard der...