Search Results - subject:"Process Performance Measurement System"

Understanding Process Performance Measurement Systems

Glavan, Ljubica Milanović - In: Business Systems Research 2 (2011) 2, pp. 25-38

The purpose of this paper is to analyze the current state of Process Performance Measurement Systems (PPMS) by means of a systematic review of literature. The PPMS literature is reviewed using a systematic approach. Based on an extensive literature review only twelve articles that contain the...

Persistent link: https://www.econbiz.de/10009399031

Process performance measurement system – towards a customer-oriented solution

Wieland, Uwe; Fischer, Marco; Pfitzner, Marcus; … - In: Business Process Management Journal 21 (2015) 2, pp. 312-331

formulate a proposal for design recommendations toward a holistic, customer-oriented Process Performance Measurement System …

Persistent link: https://www.econbiz.de/10014688319