Purpose – This case study aims to examine the role of demand management in balancing distribution efficiency and responsiveness to customer needs in the downstream of a retail supply chain. Design/methodology/approach – A major machine part supplier in Australia is used as a case study to...

Purpose – Manufacturing organizations are under pressure to improve productivity and reduce costs through the realization of lean manufacturing. This paper approaches lean manufacturing and aims to identify and measure the intimately associated parameters of lean manufacturing and also...

Purpose – The purpose of this study is to present and compare the productive efficiency of China Mainland and China Hong Kong contractors, and to identify and investigate the components and sources of their efficiency under different economic and institutional environments....

Purpose – The aim of this paper is to research the effectiveness of different forms of performance management and to trace the factors which influence these effectiveness. In order to better emphasize the context dimensions, it also aims to study two municipal processes in the Dutch public...

Purpose – The purpose of this paper is not only to gauge the extent of technical efficiency in 31 state road transport undertakings (SRTUs) operating in India but also to explore the most influential factors explaining its variations across SRTUs. Design/methodology/approach – Three popular...

Purpose – The purpose of this paper is to describe how a medium‐sized university library implemented activity‐based costing (ABC) and other broad‐based decision‐making strategies to make the necessary budgetary cuts and refocus library services accordingly. Design/methodology/approach...

Purpose – This paper proposes a framework that considers some key concepts to design and manage supply chains in both national and international contexts. For a better understanding, it is intended to illustrate this framework with the case of Carrefour in both Spain and China....

Purpose – This paper aims to examine how knowledge transfer between individuals influences performance in product development (PD) organizations and whether this influence is contingent to the degree of novelty in the PD work. Design/methodology/approach – A set of hypotheses describing the...