We tested the effects of team strategic orientation on team member perceptions, work strategy and information search. In Experiment 1, 80 teams worked on a hidden profile decision-making task. A defensive team strategic orientation increased members’ perceptions of the problem’s scope,...

Outlines increasing US concern over the inadequacy of traditional cost‐based performance measures in helping manufacturing businesses to achieve excellence in operations and reproduces a case from Tatikonda and Tatikonda (1993) to illustrate the problem. Summarizes some ideas on costing for...

The current challenges facing nonprofit organizations in developed countries are clarification of mission and values, strengthening the structure and improving systems of accountability. Increasingly, senior executives are engaging external process consultants to assist with the process of...

Surveys show that the results of top‐down oriented Business Process Reengineering projects often are to be questioned because of implementation problems due to internal resistance to change. Bottom‐up oriented Continuous Improvement projects on the other hand experience typically a lack of...

The service positioning matrix shows how the desired nature of the customer’s service encounter activity sequence translates into a recommended service system design. The matrix helps managers think about marketing and operations linkages, roles of the customer and service‐provider in...

CIM and BPR are seen as two kinds of means whereby performance can be improved while flexibility is, at the same time, also being enhanced. Highlights similarities as well as differences between BPR and CIM through comparative analysis. Emphasizes that CIM is still an incremental approach to...

Advanced processing technologies, managerial practices, and information systems have merged as vital elements of modern day production. It has been argued that these changes in practice and technology have yielded a strategic manufacturing environ‐ment in the 1990s which is very different from...

Reports on the production of integrated circuits ‐ a cyclical process consisting of a large number of operations, the results of which are measured, where possible ‐ in a large, Dutch IC factory. The measurements are analysed by the process and equipment engineers using DATA, a statistical...