Intro -- Contents -- List of figures and tables -- Foreword -- 1 Introduction -- Part I The Context -- 2 Historical perspective -- 3 What is ABM? -- 4 Frameworks for measurement and improvement -- 5 The ABM framework -- Part II ABM in Practice -- 6 The ABM flow of costs -- 7 The basic principles...

There has lately been increasing discussion revolving around the emerging concepts of organizational competencies, business processes and industrial networks among both academic researchers and practitioners in various fields of management. In our opinion, there should be a systematic aim to...