Purpose: Lean approach is widely recognized today as an effective approach to process management and more specifically to performance improvement of processes. However, there is an ambiguity around this approach, which leads to the failure of several companies to achieve their desired...

Purpose: This article presents a maturity model for the evaluation of the information-driven decision-making process (DMP) in small and medium enterprises. This model is called "Simplified Holistic Approach to DMP Evaluation (SHADE)". The SHADE model is based in the "Circumplex Hierarchical...

It is well documented in management literature that characteristics of collaboration processes strongly influence team performance in a business environment. However, little work has been done on how specific collaboration process patterns affect teamwork performance, leading to an open issue in...

From Frederick Taylor's study of brick laying manual laborers in the early 20th century, to the multi-year benchmarking of automotive plant productivity as part of the International Motor Vehicle Program, the systematic observation, measurement, and analysis of work has a strong tradition in...

This paper discusses how technologies such as Internet-of-things (IoT), Business Intelligence (BI) and data analytics are leveraged in business process and management systems in the sector of fast-moving consumer goods (FMCG). This paper will then explain how strategies such as Six-Sigma and...

Intelligent Process Automation (IPA) achieves flexible and intelligent automation by combining Robotic Process Automation (RPA), Artificial Intelligence (AI), and other emerging technologies. This paper focuses on the utility of IPA for the audit profession. Specifically, this paper provides a...

The goal of this article is to identify gaps in the efficiency of infrastructure and Information Technology (IT) investment processes by courts in the Czech Republic and to propose a set of recommendations for improving these processes. The main origins of this research lie in a lack of similar...

Business process intelligence improves operational efficiency that is essential for achieving business objectives, besides facilitating competitive advantage. As an organization is a collection of business processes, enhancing business process performance on a continual basis is essential for...

This document provides additional data analysis for a laboratory experiment that assessed the usefulness of two alternate product representations in so called SCOR thread diagrams (Leukel & Sugumaran 2018). Such diagrams are a form of supply chain process model, which represent the logic of...