Purpose: This article aims to present successful practices in the management of training processes based on virtual reality and augmented reality, namely a strategy for evaluating the process with the principle of continuous improvement in mind, and monitoring its performance in terms of...

The Saaty analytic network process (Saaty-ANP) is a generalization of the analytic hierarchy process. The Markov chain-based ANP (MC-ANP) is another decision-making approach suitable for general structures. Both ANPs use a relative measurement (paired comparisons with ratio scales) to estimate...

The association between selling orientation and customer orientation and sales success has been a matter of intensive research since the publication of the selling orientation-customer orientation (SOCO) score in the early 1980's. However, which attitudes predispose salespeople for high...

The purpose of this study is to investigate the impact of individuals' competencies in business intelligence (BI) and analytics (BA) on process effectiveness (PE). Moreover, to investigate the mediating role of user participation (UP) and the moderating role of gender in this relationship. An...

The logistics industry in Europe is under constant scrutiny due to the impact of digitalizing business processes and the globalization of competing markets, especially China and the USA. Therefore, the constant optimization of corporate legacy processes and, subsequently, the reduction of...

Purpose: This paper aims to analyse operations management's importance in three main dimensions: having a successful strategy, an efficient supply chain management system, and continuous innovation. The case of Walmart is used to consolidate these three areas. The main methodology of this paper...