Purpose The term knowledge refers to the part of the world investigated by a specific discipline and that includes a specific taxonomy, vocabulary, concepts, theories, research methods and standards of justification. Our approach uses domain knowledge to improve the quality of business process...

1. Introduction -- 2. Service supply chains in disruptive and uncertain markets -- 3. The role of procurement in service supply chains -- 4. Resilience in Service Supply Chains -- 5. The Role of Procurement in achieving Service Supply Chain Resilience -- 6. Practical insights and guidelines.