The changing demands and challenging landscape of today's global economy have reshaped sectors of the economy and transform organizations. This transformation welcomes industries to develop its business acumen, invest in business process improvement and re-engineer its processes design and...

Purpose: Servitization is a rising trend as companies look for new revenue streams. This paper presents a study of customer care business model evolution in the smartphone industry. The paper identifies key changes in the business models during recent years and their implications for companies...

Purpose: Lean approach is widely recognized today as an effective approach to process management and more specifically to performance improvement of processes. However, there is an ambiguity around this approach, which leads to the failure of several companies to achieve their desired...

Purpose: This article presents a maturity model for the evaluation of the information-driven decision-making process (DMP) in small and medium enterprises. This model is called "Simplified Holistic Approach to DMP Evaluation (SHADE)". The SHADE model is based in the "Circumplex Hierarchical...

It is well documented in management literature that characteristics of collaboration processes strongly influence team performance in a business environment. However, little work has been done on how specific collaboration process patterns affect teamwork performance, leading to an open issue in...

From Frederick Taylor's study of brick laying manual laborers in the early 20th century, to the multi-year benchmarking of automotive plant productivity as part of the International Motor Vehicle Program, the systematic observation, measurement, and analysis of work has a strong tradition in...

This paper discusses how technologies such as Internet-of-things (IoT), Business Intelligence (BI) and data analytics are leveraged in business process and management systems in the sector of fast-moving consumer goods (FMCG). This paper will then explain how strategies such as Six-Sigma and...

Intelligent Process Automation (IPA) achieves flexible and intelligent automation by combining Robotic Process Automation (RPA), Artificial Intelligence (AI), and other emerging technologies. This paper focuses on the utility of IPA for the audit profession. Specifically, this paper provides a...