Managers spend much time in counselling employees. Examines this process, which demands careful use of a manager’s performance counselling, namely, disciplinary counselling, grievance counselling and performance appraisal counselling.

Looks at how the construction industry’s demand for better management of quality in construction projects is becoming increasingly important for every project participant. Says that one important aspect of a quality improvement programme is the cost of quality which is relatively new to...

Compares three different groups of employees, within Ford Australia, to determine the extent to which TQM principles and quality tools are applied. By means of a survey instrument and a two‐tailed t ‐test for independent samples, concludes that, while ISO 9000 is not a prescription for TQM,...

By means of a case study, illustrates how a Midwest service organization in the USA was able to improve the efficiency and productivity of its support staff. Suggests that the process can be used by other service organizations wanting to improve the efficiency and productivity of their support...

Notes the importance of countries beyond Europe in terms of the contribution of valuable ideas to the development of TQM. Looks at the introduction of the Australian Quality Award and its development from 1988 to the present day. Examines in detail the criteria and purpose of the award.

Draws on the experiences of the author working in various project management positions to illustrate the application of TQM to the process of modern project management. Provides guidance on the application of five fundamental quality principles in project management. Emphasizes that a focus on...

Presents a simulation model and the results on the effects of different maintenance policies on performance measures of just‐in‐time production systems under different operating conditions. Develops a simulation model for a line, which consists of five stations in series and is operated...

I describe a classroom tool that I believe is helpful in the teaching of microeconomics. It is potentially usefull in microeconomics and urban economics courses in a an economics departmen, but also in microeconomics cours in a variety of professional programs, such as in city and regional...

Although promotion of renewable energy in countries of the International Energy Agency22IEA countries are Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland,...