The programme concept poses a contradictory problem. On the one hand it has been subjected to extensive criticism in connection with PPBS (the Programming-Planning-Budgeting-System) and other budgetary reforms. On the other it has long been a core concept in municipalities. It is therefore...

Describes a training strategy created by the American Association of Retired Persons to assist staff in the relocation of its Western headquarters. Programme was designed to provide stress management workshops and to initiate a new management development programme. Considers how to influence...

An in‐depth, qualitative study of managers and accountants in a large Australian metropolitan banking organisation investigated the problems experienced by those responsible for the implementation of their organisation′s Employee Assistance Programme (EAP) guidelines. Two major elements were...

Outlines 3M′s European strategy for achieving total customer satisfaction. Describes how the company has adopted a customer focus strategy as part of its business planning for the 1992 European Single Market. Asserts that exceeding customer expectation is the goal of all operating units....