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Protecting workers from rude customers to enhance organizational identification in emotional labor environments : a study with call center agents
Kim, Hyojeong
;
Murthy, Nagesh N.
;
Agarwal, Anurag
; …
- In:
Production and operations management : the flagship …
34
(
2025
)
10
,
pp. 3250-3266
Persistent link: https://www.econbiz.de/10015484386
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