This volume examines WIA’s objectives and the evidence on program performance and impact. The chapters are organized into five general areas: 1) understanding WIA, 2) program implementation, 3) performance management, 4) impact evaluations, and 5) future evaluation choices.

This book is a case study of how New York City's welfare-to-work programs were managed and implemented in the mid 2000s. Feldman also analyzes the unique characteristics that differentiate it from other programs in place across the country.