Saunila, Minna; Ukko, Juhani; Rusila, Pasi; Rantanen, Hannu - In: World Review of Entrepreneurship, Management and … 8 (2012) 2, pp. 181-195
This paper aims to identify the specific problems that healthcare organisations face when designing performance measurement and management. The research has been carried out using the qualitative research approach. The findings of the study are based on ten interviews with 22 key persons working...