Aim/purpose - The purpose of this paper is to clarify the certification process of the Good Clinical Practice (GCP) competencies based on a comparison with the project management (PM) certification process. This aim was accomplished by model development. Design/methodology/approach – The study...

Purpose –It has been argued in the literature that quality assurance is a relative concept. In view of the new challenges (and opportunities) created by E-learning institutions in the Gulf countries, this paper seeks to explore the dimensions of quality assurance in E-learning and test the...

The Hospital Value-Based Purchasing (VBP) Program is Medicare’s implementation of yardstick incentives applied to hospitals in the U.S. Under the VBP Program, 2% of all Medicare payments to hospitals, estimated to be US$1.9B in fiscal year 2021, are withheld and redistributed based on their...

Purpose: Once operational benefits of Six Sigma are well recognized in literature, this research advances the strategic advantages of this initiative. Thus, this paper analyses how dynamic capabilities (DCs) mediates the relationship between Six Sigma implementation and organizational...

This study seeks to develop an institutional theory-based model to analyze quality management in Turkish higher education using the partial least squares structural equation modeling (PLS-SEM) technique, which is widely used in exploratory research and theory development. The model is used to...

A management system refers to what an organization does to manage its structures, processes, activities and resources in order that its products or services meet the organization’s objectives, such as satisfying the customer’s quality requirements, complying with regulations and/or meeting...

The operations management literature has recently begun to analyze how novel data sources help practitioners better understand product demand. We extend this stream of research by analyzing how air quality, a prominent environmental factor that has received little attention in prior studies, can...

This paper presents the issues on the formation of the innovation policy of a road transport enterprise. The innovation policy is a key factor in the construction of a general strategy of the enterprise, i.e. the basic foundation for the subsequent development of the process and network...