Search Results - subject:"Quality controlling"

Quality Management for Services : Handbook for Successful Quality Management. Principles - Concepts - Methods

Bruhn, Manfred - 2023

for services -- Implementation of quality management for services -- Quality controlling for services. … quality management based on ISO 9000 ff. standards as well as the EFQM model, and comprehensive quality controlling to ensure … services Quality controlling for services The author Prof. Dr. Dr. h.c. mult. Manfred Bruhn is Professor of Business …

Persistent link: https://www.econbiz.de/10014318543

Quality Management as a Part of CRM

Havlíček, Karel; Břečková, Pavla; Zampeta, Vicky - In: European Research Studies Journal XVI (2013) 4, pp. 15-28

the whole process management model, the author adds strategic and operational quality controlling to quality management. …

Persistent link: https://www.econbiz.de/10011031785

Quality Management as a Part of CRM

Havlíček, Karel; Břečková, Pavla; Zampeta, Vicky - In: European Research Studies Journal XVI (2013) Special Issue on SMEs, pp. 15-28

the whole process management model, the author adds strategic and operational quality controlling to quality management. …

Persistent link: https://www.econbiz.de/10010704580

Do quality costs still matter?

Raßfeld, Colin; Behmer, Falk; Dürlich, Marie; Jochem, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1071-1082

Persistent link: https://www.econbiz.de/10011440804

Quality management as a part of CRM

Havliček, Karel; Břečková, Pavla; Zampeta, Vicky - In: European research studies : an international … 16 (2013) 4, pp. 15-27

Persistent link: https://www.econbiz.de/10011383338