Meng, Qingliang; Jiang, Xuan; He, Lin; Guo, Xinxin - In: Journal of Industrial Engineering and Management (JIEM) 8 (2015) 5, pp. 1661-1675
Purpose: The purpose of study is to propose and verify a method of service quality elements classification through … disadvantages of traditional Kano model in service quality elements classification without taking into account customers' complex … of integrating fuzzy theory into Kano model in quality elements classification is proposed. In view of the strong …
