Akroush, Mamoun N. - In: Global Business and Economics Review 10 (2008) 1, pp. 98-122
This study examines the mediation effect of service quality implementation on the relationship between service quality … performance on a sample of 346 bank managers in Jordan, integrating service quality, service quality implementation, and … mediating role of service quality implementation on the levels of service quality and, therefore, bank performance. …