EDU, Tudor; NEGRICEA, Costel; DUMITRU, Nicoleta Rossela - In: Holistic Marketing Management Journal 1 (2011) 4, pp. 33-41
it adaptable to the clients needs, demands and expectations. Principles of quality management in banking institutions … into account: the clients satisfaction and the absence of the errors made by employees. Introducing a system of quality … management has the goal of satisfying the clients and surpassing their expectations. Such a system has to be dynamic, which makes …