Queuing is a common sight in the service industry such as bank transactions of employees receiving their wages at the end of a fortnight and other customers working in private or sector. Customers and service providers place differing values of the time. Those who have access to privileges with...

Consider a situation where a service provider serves two types of customers, sophisticated and naive. Sophisticated customers are well-informed of service-related information and make their joining-or-balking decisions strategically, whereas naive customers do not have such information and rely...

Profit optimization imperative for any business. The businesses that are dealing with lots of stochastic variables he challenges become severe. Almost all of the business situations can be presented through a mathematical model. In this paper, the functioning of a financial institution such as...

We investigate the effects of autonomous vehicles (AVs) on highway congestion. AVs have the potential to significantly reduce highway congestion, since these vehicles are able to maintain smaller inter-vehicle gaps and travel together in larger platoons (or batches) than human-driven vehicles...

To study waiting-lists as allocation mechanisms, we analyze a class of waiting-list mechanisms where agents are offered a choice among items with corresponding expected waiting times. Because the expected waiting time required for a given item fluctuates over time, different agents may face...

I study the effect of high-frequency trading (HFT) activity on the strategic choice of informed traders for market (impatient, liquidity-consuming, "trade") versus limit (patient, liquidity-providing, "wait") orders. My findings show that an exogenous increase in HFT activity around the...

We consider a multi-class multi-server queueing system and study the problem of designing an optimal matching topology (or service compatibility structure) between customer classes and servers under a FCFS-ALIS service discipline. Specifically, we are interested in finding matching topologies...

This paper investigates the relationship between waiting time and subsequent purchase decisions. The prior literature assumes that purchase decisions are independent from the waiting time. In contrast, we find that when people spend a longer time waiting in a line, they tend to consume more. We...

Naor's (1969) celebrated paper studies customer decisions in an observable M/M/1 queue where joining-customers utility is linearly decreasing with the joining position. Naor derives the optimal threshold strategies for the individuals, social planner and monopolist, and proves the monopoly...

Profit optimization imperative for any business. The businesses that are dealing with lots of stochastic variables he challenges become severe. Almost all of the business situations can be presented through a mathematical model. In this paper, the functioning of a financial institution such as...