The traditional queueing literature assumes that service time is largely independent of social influences. However, queues are social systems; and social considerations are therefore likely to impact customers' service-time decision to the extent they have control. Through a series of...

The usual negative effect of queue size on arrival to an M/M/c service facility is augmented, in this paper, by the negative network effect due to waiting with others, which increases as the exposure to others increases. The reward and cost structure acquires a new meaning, as the cost of...

We study an inventory system with multiple supply sources and expediting options. The replenishment lead times from each supply source are stochastic, representing congestion and disruption. We construct a family of smart ordering and expediting policies that utilize real-time supply...

We study the value of dynamic pricing to maximize revenues in queueing systems with price and delay sensitive customers. The system queue length is visible so that upon arrival, customers decide to join the system based on the congestion and the price at that time. We analyze this problem in the...

Background: Scheduling the arrival of external trucks in container terminals is a critical operational decision that faces both terminal managers and trucking companies. This issue is crucial for both stakeholders since the random arrival of trucks causes congestion in the terminals and extended...

Background: Random truck arrivals at maritime container terminals are one of the primary reasons for gate congestion. Gate congestion negatively affects the terminal's and drayage firms' productivity and the surrounding communities in terms of air pollution and noise. To alleviate gate...

This paper considers a two-sided dynamic matching market where agents arrive at the market randomly. An arriving agent is immediately matched if there are agents waiting on the other side. Otherwise, the arriving agent has to decide whether to leave the market and take her outside option or to...

The healthcare system is no stranger to resource challenges in the face of unlimited demand to fulfill healthcare objectives of satisfying patients, maintaining service quality, and maximizing profit. Healthcare decision-makers are responsible for devising effective methods for allocating scarce...

Bus bunching is regarded as a detrimental phenomenon in bus systems. We study a bus loop with two bus stops, one regular and one spike bus stop, where bunched buses can outperform staggered buses. The spike bus stop models a bus stop connected to a train or metro service, where passengers arrive...

Passengers' expected waiting time (EWT) has been a primary performance indicator of public transport services. Accurate estimation of EWT plays a vital role in public transit planning and operations. An extensive literature review indicates that existing EWT models were usually developed based...