Hintergrund: In Deutschland werden die Wartezeiten auf medizinische Dienstleistungen öffentlich und ordnungspolitisch immer wieder problematisiert. Dies gilt vor allem für den niedergelassenen Ärztebereich. In der vorliegenden Arbeit wird erstmalig der akutstationäre Sektor analysiert....

The performance of health care systems in terms of patient flow times and utilization of critical resources can be assessed through queueing and simulation models. We model the orthopaedic department of the Middelheim hospital (Antwerpen, Belgium) focusing on the impact of outages (preemptive...

We consider a queuing system with n customer classes and m servers. For eachclass i there is only a subset S(i) of servers that are able to process customer' i requests and they do that using a first-come-first-serve discipline. For this system, we are primarily interested in computing Pij , the...

Past research on queuing has identified social justice as an important determinant of consumers' waiting experiences. In queuing settings, people's perception of social justice depends on whether or not the principle of first in and first out (FIFO) has been violated. In this research, we argue...

An irreversible investment opportunity has value V governed by Brownian motion with upward drift and random expiration. Human subjects choose in continuous time when to invest. If she invests before expiration, the subject receives V C: the final value V less a given avoidable cost C. The...

We study a class of queueing problems with endogenous arrival times that we formulate as non-cooperative n-person games in normal form with discrete strategy spaces, fixed starting and closing times, and complete information. With multiple equilibria in pure strategies, these queueing games give...