We use queuing-related behavior as an instrument for assessing the social appeal of alternative cultural norms. Specifically, we study the behavior of rational and sophisticated individuals who stand in a given queue waiting to be served, and who, in order to speed up the process, consider...

A new multi-objective intermodal hub-location-allocation problem is modeled in this paper in which both the origin and the destination hub facilities are modeled as an M/M/m queuing system. The problem is being formulated as a constrained bi-objective optimization model to minimize the total...

We analyze the social and private learning at the symmetric equilibria of a queueing game with strategic experimentation. An infinite sequence of agents arrive at a server which processes them at an unknown rate. The number of agents served at each date is either: a geometric random variable in...

We develop a dynamic model of hospital competition where (i) waiting times increase if demand exceeds supply; (ii) patients choose a hospital based in part on waiting times; and (iii) hospitals incur waiting time penalties. We show that, whereas policies based on penalties will lead to lower...

We use queuing-related behavior as an instrument for assessing the social appeal of alternative cultural norms. Specifically, we study the behavior of rational and sophisticated individuals who stand in a given queue waiting to be served, and who, in order to speed up the process, consider...

Multi-class queueing systems widely used in operations research and management typically experience ambiguity in real-world settings in the form of unknown parameters. For such systems, we incorporate robustness in the control policies by applying a data-driven percentile optimization technique...

Customers often wait in queues before being served. Since waiting is undesirable, customers may come back later (i.e., retry) when the queue is too long. However, retrial attempts can be costly due to transportation fees and service delays. This paper introduces a framework for rational retrial...

Hospital-related queues have unique features that are not captured by standard queueing assumptions, necessitating the development of specialized models. In this paper we propose a queueing model that takes into account the most salient features of queues associated with patient flow dynamics in...

This paper describes a duopoly market for healthcare where one of the two providers is publicly owned and charges a price of zero, while the other sets a price so as to maximize its profit. Both providers are subject to congestion in the form of an M/M/1 queue, and they serve patient-consumers...