Because customers must usually arrange their schedules to be present for home services, they desire an accurate estimate of when the service will take place. However, even when firms quote large service time windows, they are often missed, leading to customer dissatisfaction. Wide time windows...

This paper examines the performance of multi-class multi-server bipartite queueing systems under a FCFS-ALIS service discipline, where each arriving customer is only compatible with a subset of servers. We analyze the system under conventional heavy-traffic conditions, where the traffic...

In recent years, effective monitoring of categorical and count data has increasingly attracted attention of researchers in thearea of statistical process control. However, most of the existing research model categorical and count data streams as independentand identically distributed data or...

This paper develops a new method for computing the stationary distribution and steady-state performance measures of stochastic systems that can be described as a continuous-state Markov chain supported on R. The balance equations are solved by constructing a proxy Markov chain with finite...