Background: Different strategies for addressing the challenge of prioritizing elective patients efficiently and fairly have been introduced in Norway. In the time period studied, there were three possible outcomes for elective patients that had been through the process of priority setting: (i)...

We derive optimal rules for paying hospitals in a public health care system in which providers can choose quality and random patient demand is rationed by waiting time. Since waiting time imposes real costs on patients hospital payment rules should take account of their effect on waiting time as...

How would the growing prevalence of real-time delay information affect a service system? We consider a single-server queueing system where customers arrive according to a Poisson process and the service time follows an exponential distribution. There are two streams of customers, one informed...

Container terminal performance is largely determined by its design decisions, which include the number and type of quay cranes (QCs), stack cranes (SCs), transport vehicles, vehicle travel path, and stack layout. The terminal design process is complex because it is affected by factors such as...

We define platform waiting time as the time users spend dealing with/within the platform. Even if users on one side dislike waiting time, platforms have an incentive not to minimize it to get extra revenues from users on the other side. We argue that waiting time for one side tends to increase...

Consider a single-server service system with uncertain quality level (which is assumed to be binary). Both the server and the customers know the distribution of quality levels and are engaged in the following two-stage game. In the first stage, the server commits to a strategy (possibly mixed)...