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Customer proactive training vs customer
reactive
training
in retail store settings : effects on script proficiency, customer satisfaction, and sales volume
Nicod, Lionel
;
Llosa, Sylvie
;
Bowen, David E.
- In:
Journal of retailing and consumer services
55
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012268798
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