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Search: subject:"Recovery disconfirmation"
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Customer satisfaction
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Recovery disconfirmation
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Beschwerdemanagement
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Complaint management
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India
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Kundenzufriedenheit
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Loyalty
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Negative word‐of‐mouth
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Product failure
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SST recovery
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Balaji, M.S.
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Dao, Hung M.
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International Journal of Emerging Markets
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Self-service technology recovery : the effect of recovery initiation and locus of responsibility
Dao, Hung M.
;
Theotokis, Aristeidis
- In:
Journal of interactive marketing : a quarterly …
54
(
2021
),
pp. 25-39
Persistent link: https://www.econbiz.de/10012592151
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2
Does successful recovery mitigate failure severity? : A study of the behavioral outcomes in Indian context
Balaji, M.S.
;
Sarkar, Aditi
- In:
International Journal of Emerging Markets
8
(
2013
)
1
,
pp. 65-81
efforts and outcome variables of
recovery
disconfirmation
, satisfaction, loyalty and negative word‐of‐mouth. Design …
Persistent link: https://www.econbiz.de/10014788246
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