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  • Search: subject:"Referent cognitions theory"
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Subject
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Cognition 2 Gerechtigkeit 2 Justice 2 Kognition 2 Referent cognitions theory 2 Airline 1 Airline companies 1 Arbeitsleistung 1 Arbeitsverhalten 1 Arbeitszufriedenheit 1 Behavioral economics 1 Beschwerdemanagement 1 Beziehungsmarketing 1 Bias 1 Centrality bias 1 Complaint management 1 Consumer behaviour 1 Consumer comparison 1 Customer satisfaction 1 Dienstleistungsqualität 1 Experiment 1 Fluggesellschaft 1 Job performance 1 Job satisfaction 1 Justice theory 1 Konsumentenverhalten 1 Kundenzufriedenheit 1 Leistungsmotivation 1 Procedural fairness 1 Real-effort task 1 Relationship marketing 1 Retaliation intention 1 Service failure 1 Service quality 1 Service recovery 1 Social comparison theory 1 Systematischer Fehler 1 Verhaltensökonomik 1 Work behaviour 1 Work effort 1
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Online availability
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CC license 1 Free 1 Undetermined 1
Type of publication
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Article 2
Type of publication (narrower categories)
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Article in journal 2 Aufsatz in Zeitschrift 2
Language
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English 2
Author
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Aguilar-Rojas, Óscar 1 Fandos-Herrera, Carmina 1 Mursita, Lufi Yuwana 1 Nahartyo, Ertambang 1 Pérez-Rueda, Alfredo 1
Published in...
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European journal of management and business economics : EJM&BE 1 Journal of accounting & organizational change : JAOC 1
Source
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ECONIS (ZBW) 2
Showing 1 - 2 of 2
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The importance of social comparison in perceived justice during the service recovery process
Aguilar-Rojas, Óscar; Fandos-Herrera, Carmina; … - In: European journal of management and business economics : … 33 (2024) 4, pp. 488-504
/methodology/approach Based on justice theory, social comparison theory and referent cognitions theory, this study describes an eight … justice. Originality/value First, based on justice theory, social comparison theory and referent cognitions theory, we focus …
Persistent link: https://www.econbiz.de/10015130650
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How centrality bias in subjective evaluation affects positive and negative employee work behavior : a real-effort task experiment
Mursita, Lufi Yuwana; Nahartyo, Ertambang - In: Journal of accounting & organizational change : JAOC 18 (2022) 5, pp. 789-810
Persistent link: https://www.econbiz.de/10013454830
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