Search Results - subject:"Relational service quality"

Martínez-Tur, Vicente; Estreder, Yolanda; Tomás, Inés; … - In: The service industries journal 43 (2023) 1/2, pp. 85-103

Persistent link: https://www.econbiz.de/10013540913

Kayeser Fatima, Johra; Abdur Razzaque, Mohammed - In: International Journal of Quality & Reliability Management 31 (2014) 4, pp. 367-379

on customers' overall satisfaction. Originality/value – The paper reveals the importance of relational service quality …

Persistent link: https://www.econbiz.de/10014801522

Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: International journal of quality & reliability management 31 (2014) 4, pp. 367-379

Persistent link: https://www.econbiz.de/10010341329