NIENABER, ANN-MARIE; SCHEWE, GERHARD - In: International Journal of Innovation Management (ijim) 18 (2014) 01, pp. 1450005-1
a mediator to the concept of perceived risk reduction to enhance the relationship commitment. The findings show that the … common concept of risk reduction to enhance the relationship commitment is overrated. In detail, the results show first, that … the influence of trust on the relationship commitment is decisive instead of reducing perceived risk by the customer. The …