Search Results - subject:"Relationship commitment"

Linking Adult Attachment Styles to Relationship Satisfaction in Hong Kong and the United States: The Mediating Role of Personal and Structural Commitment

Ho, Man; Chen, Sylvia; Bond, Michael; Hui, Chin; Chan, Clare - In: Journal of Happiness Studies 13 (2012) 3, pp. 565-578

Persistent link: https://www.econbiz.de/10010848327

Consumers’ Reactions to “Receiving Too Much Change at the Checkout”

STEENHAUT, S.; KENHOVE, P. VAN - Faculteit Economie en Bedrijfskunde, Universiteit Gent - 2003

In this study, we conducted two experiments to examine the effect of relationship commitment on the reaction of …

Persistent link: https://www.econbiz.de/10004982932

Relationships among customer loyalty programs, service quality, relationship quality and loyalty : An empirical study

Ou, Wei‐Ming; Shih, Chia‐Mei; Chen, Chin‐Yuan; … - In: Chinese Management Studies 5 (2011) 2, pp. 194-206

, relationship commitment, and loyalty. Design/methodology/approach – A survey with 480 qualified observations from department store …; customers with a positive relationship quality impact their relationship commitment; the higher the relationship commitment, the …

Persistent link: https://www.econbiz.de/10014697513

The impact of customer education on customer participation, functional service quality and trust in restaurant services

Yin, Cheng-Yue; Yang, Xue - In: International Journal of Services, Economics and Management 1 (2009) 3, pp. 233-249

, customer trust and relationship commitment, but these studies have focused almost exclusively on complex services, such as …

Persistent link: https://www.econbiz.de/10005754611

The impact of customer education on customer participation, functional service quality and trust in restaurant services

Yin, Cheng-Yue; Yang, Xue - In: International Journal of Services, Economics and Management 1 (2009) 3, pp. 233-249

, customer trust and relationship commitment, but these studies have focused almost exclusively on complex services, such as …

Persistent link: https://www.econbiz.de/10008563939

Determinations of cultural adaptation in Chinese‐U.S. joint ventures

Lin, Xiaohua - In: Cross Cultural Management: An International Journal 11 (2004) 1, pp. 35-47

.g. relationship commitment and relative dependence), and influence of national culture. The hypotheses are tested with Chinese and US … joint venture managers. Survey results show that cultural adaptation is driven by relationship commitment and relative …

Persistent link: https://www.econbiz.de/10014692498